(813) 760-1015

M2 Services – Residential and Commercial

Terms and Conditions of Service

Version: v1.1.0 · Effective: Jan 21, 2026 · Last Updated: Mar 13, 2026

1. Acceptance of Terms

By scheduling a service with M2 Services, you ("Customer") agree to abide by these Terms and Conditions. These Terms govern all residential and commercial cleaning services provided by M2 Services.

2. Services Offered

M2 Services provides residential and commercial cleaning, including:

  • Standard Cleaning
  • Deep Cleaning
  • Move-In / Move-Out Cleaning
  • Post-Construction Cleaning
  • Commercial/Office Cleaning

All services are subject to availability and may vary based on the scope of work agreed upon at booking.

3. Booking & Payment

  • Booking Confirmation: All bookings must be confirmed via our website, phone, or email.
  • Payment: Payment is due upon completion of service unless otherwise arranged. We accept major credit cards and electronic payments.
  • Pricing: Prices are based on the size of the property and the type of service requested. Any additional work requested on-site may incur extra charges.

4. Cancellation & Rescheduling

  • Cancellation Policy: Cancellations must be made at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of up to 50% of the service cost.
  • Rescheduling: Rescheduling requests must be made at least 24 hours in advance. Same-day rescheduling may be subject to availability and additional fees.

5. Access to Property

  • Customer must ensure that M2 Services has access to the property at the scheduled time.
  • If access is not provided and no prior notice is given, the appointment may be treated as a late cancellation.

6. Customer Responsibilities

  • Ensure all fragile or valuable items are secured before our team arrives.
  • Inform us of any specific areas or items that require special attention or should be avoided.
  • Pets should be secured or kept in a designated area during the cleaning.

7. Satisfaction Guarantee

M2 Services strives for 100% customer satisfaction. If you are not satisfied with any aspect of our service, please contact us within 24 hours, and we will address your concerns promptly.

8. Liability & Insurance

  • M2 Services is fully insured. However, we are not liable for damage to items that are inherently fragile, improperly secured, or in a state of disrepair.
  • Any claims for damage must be reported within 24 hours of the service.

9. Privacy Policy

We respect your privacy and will not share your personal information with third parties without your consent, except as required by law.

10. Changes to Terms

M2 Services reserves the right to modify these Terms at any time. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of the State/Province in which the service is provided.

12. Contact Information

For questions or concerns regarding these Terms, please contact us:

  • Email: contact@m2services.com
  • Phone: (555) 123-4567

13. Recurring Services

  • Scheduling: Recurring services (weekly, bi-weekly, monthly) are scheduled in advance and will continue until canceled by the Customer.
  • Cancellation of Recurring Service: To cancel a recurring service, please provide at least 48 hours' notice before the next scheduled visit.
  • Price Adjustments: M2 Services reserves the right to adjust pricing for recurring services with a 30-day written notice.

14. Health & Safety

  • Our team follows all recommended health and safety guidelines, including the use of appropriate cleaning products and equipment.
  • Please inform us of any allergies or sensitivities to cleaning products before the service.
  • In the event of a health emergency or unsafe conditions at the property, our team reserves the right to pause or discontinue the service.

Additional Services (Add-ons)

Add-ons must be requested at least one business day in advance. Time/price may change.

Current Add-ons (auto-updated):

  • Last Minute/Next Day/Priority Fee — Additional Fees Policy A $50 fee will be applied for: Last-minute bookings Same-day bookings Next-day bookings made after 5:00 PM A $60 fee will be applied for: All cleanings scheduled on Sundays Bookings made on Sundays for Monday or later Next-day bookings made after 5:00 PM on Sundays
  • Sunday Fee — Our team works hard throughout the entire week to serve you with excellence. For your convenience, we offer Sunday availability for an additional fee to fairly compensate our cleaners for their extra effort and dedication.
  • Pet Hair Fee — Pet Home Care Fee Homes with pets require additional care and attention to maintain our high cleaning standards. A single pet-related fee may be applied to residences with animals, based on the overall cleaning needs of the home.
  • Green Products — We provide all professional-grade cleaning products and equipment at no additional cost. For clients who prefer the use of eco-friendly (green) products only, a flat fee will apply. You are also welcome to provide your own preferred cleaning supplies if desired.
  • 1/2 Bathroom
  • Move In/Move Out Under 1000sq. ft. — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 2000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 3000sq. ftsq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 4000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 5000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 6000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 7000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 8000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 9000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Move In/Move Out Under 10000sq. ft — PACK MOVE (For Empty Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area. MAKE SURE WATER AND ELECTRICITY ARE ON DURING THE CLEANING.
  • Deep Cleaning Under 1000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 2000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 3000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 4000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 5000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 6000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 7000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 8000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 9000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Deep Cleaning Under 10000sq. ft — PACK DEEP (For Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty). REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped. Bathrooms: tub, toilet, and sink area thoroughly cleaned. Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning outside of cabinets.
  • Post Construction / Heavy Duty Under 1000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 2000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 3000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 4000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 5000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 6000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 7000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 8000sq. ft — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 9000sq. ft. — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Post Construction / Heavy Duty Under 10000 sq. ft. — PACK (For Empty & Furnished Homes): + Blinds, Shutters, Ceiling Fans & Blades + Baseboards, Frames, and Doors (cleaning walls and ceilings not included). + Inside Oven + Inside Fridge (if empty) + Inside Cabinets & Drawers (if empty) + Inside Windows. REGULAR CLEANING already includes: Home dusting (furniture etc.) and all floors vacuumed + mopped.
  • Empty Kitchen Cabinets — Clean empty kitchen cabinets and drawers thoroughly.
  • In/Out Sliding Glass Door — Clean interior and exterior of sliding glass doors.
  • Inside the Oven — Deep clean inside the oven. Removal of grease and buildup from oven interior, racks, and glass door.
  • Inside the fridge Small — Deep clean inside the refrigerator (small). Wipe down all shelves, drawers, and interior walls.
  • Inside the fridge Large — Deep clean inside the refrigerator (large). Wipe down all shelves, drawers, and interior walls.
  • Inside Cabinets — Clean inside kitchen cabinets and drawers. Wipe down interior surfaces, remove debris.
  • 1-10 Interior Windows — Clean interior windows (up to 10 windows). Wipe down glass and window frames.
  • 11-20 Interior Windows — Clean interior windows (up to 20 windows). Wipe down glass and window frames.
  • 21-30 Interior Windows — Clean interior windows (up to 30 windows). Wipe down glass and window by frames.
  • Patio Sweeping — Sweep patio.
  • Garage Sweeping — Garage Sweeping
  • Load of Laundry / per load — Wash and dry one load of laundry.
  • Clothes Folding / per load — Fold clothes per load of laundry.

These Terms are governed by applicable local/state laws. M2 Services may update these Terms at any time. The version shown above is the version accepted during booking.